We're a Singapore-based service platform looking for an Operations Executive to join our team in Indonesia, Jakarta! As one of Financial Times Singapore's fastest-growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture.

Luce SG is a tech-powered services provider for residential and commercial needs for customers in Singapore. Our services include part-time maid services, ad hoc home cleaning, office cleaning and commercial facilities services, aircon servicing, home mani/pedis, deep cleaning, and more. Our mission is to give our customers a great day, and we're doing so by building a platform where they can get the help they need all in one place.

We're looking for people who want to be part of this mission. If you're looking to build your career, achieve your goals, and realize your full potential, come and join us!

Responsibilities:

• Manage and support a group of workers/cleaners assigned under you
• Manage worker schedules and make necessary adjustments to ensure smooth operations
• Monitor worker attendance, responsiveness, utilization, service quality, and performance
• Ensure workers follow company SOPs, policies, and operational standards
• Handle daily operational tickets, escalations, and service-related issues
• Work closely with Customer Support to resolve client issues and service recovery cases
• Collaborate with HR Ops on worker-related matters, including hiring, onboarding, and offboarding
• Coordinate with Sales to provide operational input on new client leads and service feasibility
• Work closely with the Ops Lead to improve workflows, processes, and business operations

Requirements:

• Candidate must possess at least a Diploma (Advanced/Higher/Graduate Diploma) in any field
• Minimum 1 year of experience in Operations, Field Supervision, Customer Support, or a related role is preferred
• Demonstrated ability to supervise, guide, and manage a team of frontline workers or service staff
• Comfortable managing shift schedules, handling last-minute adjustments, and balancing workloads across a team
• Familiarity with SOPs, quality checklists, and performance monitoring processes; able to enforce standards consistently
• Strong ability to handle escalations, resolve service issues, and make timely decisions under pressure
• Able to work effectively with Customer Support, HR, and Sales teams to align on shared goals
• Able to communicate in Mandarin is an advantage, as we work with Mandarin-speaking workers and clients
• Good interpersonal and people skills; able to build rapport with workers while maintaining professional boundaries
• Comfortable using digital tools, operations platforms, or ticketing systems for daily task management
• Candidates from hospitality, logistics, facility management, or similar service industries are welcome to apply

Role Details:

• Location: Jakarta, ID
• Working Hours: 8:30 AM – 6:00 PM SGT, hybrid arrangement (1 day per week from home upon entering full-time)
• Salary Range: IDR 10,250,000 – 13,250,000
• Bonuses: 13th-month bonus, Performance bonus & Company bonus upon entering permanent status

Please attach your latest CV for an increased chance of success. Kindly check your Spam folder regularly in case our hiring test email ends up there. Thank you!

Ability to commute/relocate:

• Jakarta: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Work Location: Hybrid remote in Jakarta

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