Luce SG is a service platform providing residential and commercial solutions in Singapore, including part-time maid services, ad hoc home cleaning, office cleaning, commercial facilities services, aircon servicing, home mani/pedis, deep cleaning, and more. Our mission is simple: to give our customers a great day by offering all the help they need in one place.

We’re looking for people who want to be part of this mission. If you’re aiming to build your career, achieve your goals, and realize your full potential, join us!

As HR Operations Lead, you will oversee HR operations and ensure alignment with Luce SG’s overall strategy.

HR & Operations Management

• Be directly involved in the day-to-day operations of the company’s services department.
• Periodically rotate through the work duties of executive-level staff in the operations department to gain firsthand understanding.
• Propose modifications for the work duties of executive staff to increase efficiency, reduce human error, and improve cross-departmental alignment.
• Directly manage the performance and KPI achievement of a team of operations executives based overseas.
• Track changes in work processes and periodically update standard operating procedure manuals.

Strategic HR & Business Development

• Research pricing and service trends of national and international competitors to support HR and operational strategy.
• Create plans for implementing and improving business strategies in the operations department.
• Assess the company’s operational and strategic performance, ensuring HR processes align with overall business goals
• Align processes, resource planning, and departmental goals with the company’s overall strategy
• Provide support to executive-level staff during significant organizational changes.

Employee Relations & Support

• Foster strong relationships with employees and ensure HR policies are effectively communicated.
• Handle employee concerns and grievances with professionalism, ensuring fair resolution.
• Provide accurate, valid, and complete HR information using the right methods/tools.
• Maintain employee records and detailed documentation of HR processes.

Requirements

• Bachelor’s/College degree required.
• Minimum 2 years of experience as a Lead/Supervisor in HR Operations or related field; preferably 3 years overall work experience.
• Excellent written and verbal communication skills.
• Mandarin language proficiency preferred.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Logical thinking and reasoning ability, combined with creative problem-solving skills.
• Positive, service-oriented attitude with resilience in a fast-paced environment.
• Confidence in learning and becoming proficient in new technologies, including automation tools.
• Strong time management skills and ability to multitask effectively.

Role Details:

• Location: Batam, ID
• Working Hours: 8:30 AM - 6:00 PM SGT, hybrid arrangement (1 day per week from home upon entering full time)
• Salary Range: IDR 12,350,000 – 16,350,000
• Bonuses: a 13th-month bonus, Performance bonus & Company bonus upon entering permanent status

Job Type: Full-time

Work Location: Hybrid remote in Batam