We’re a Singapore-based service platform looking for a Customer Support Executive to join our team in Muntinlupa City! As one of Financial Times Singapore’s fastest-growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture.

The Company:

Luce SG is a tech-powered services provider for residential and commercial needs for customers in Singapore. Our services include part-time maid services, ad hoc home cleaning, office cleaning and commercial facilities services, aircon servicing, home mani/pedis, deep cleaning, and more. Our mission is to give our customers a great day, and we’re doing so by building a platform where they can get the help, they need all in one place.

We’re looking for people who want to be part of this mission. If you’re looking to build your career, achieve your goals, and realize your full potential - come and join us.

The Position: We’re looking for a Customer Support Executive

Responsibilities:

• Ensure excellent service standards and maintain high customer satisfaction
• Foster and maintain relationships with customers to improve retention rate
• Interacts with customers via telephone, email, and online chat, to provide support and information about the services.
• Handle customer complaints by clarifying the issues, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
• Provide accurate, valid, and complete information by using the right methods/tools
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Escalate advanced cases to the SG Operations team for resolution by providing necessary background information

Requirements:

• Must possess a Bachelor’s/College degree.
• At least 1 year of working experience in a customer service-related role. Preferably 2 years of overall work experience.
• Excellent written and verbal communication skills
• Ability to foster and maintain relationships
• Organizational skills with the ability to manage numerous projects and priorities at once
• Positive, service-oriented attitude
• Ability to solve customer problems
• Ability to thrive in a fast-paced environment, multitasking while keeping the focus on the customer
• Ability to take the extra mile to engage customers
• Working hours: Shifting schedule and compressed working hours (6-day arrangement). The first 3 days are from 8:00 AM to 10:00 PM with a 3-hour break. Day 4 is from 8:00 AM to 12:30 PM with a 30-minute break, followed by a half off day. Days 5-6 are full off days. This cycle then repeats. Hybrid arrangement: 1 day per week work from home (upon regularization).

Note:

• Please attach your latest CV for an increased chance of success.
• Kindly check your Spam folder regularly in case our hiring test email ends up there.

Thank you!

Job Type: Full-time

Pay: Php28,000.00 - Php38,000.00 per month

Ability to commute/relocate:

• Alabang: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer Support: 2 years (Preferred)

Work Location: Hybrid remote in Alabang